30 Day Exchange Policy

SteepGear products are tested for strength and durability to ensure they will hold up to most conditions for their intended purpose of Emergency Fall Protection.

We stand behind the craftsmanship, quality and performance of our products and we are committed to providing the finest safety wear products and customer service possible.

Exchange Eligibility

SteepGear products can be exchanged within 30 days from the purchase date due to incorrect sizing.

The item must be in a new, never used, undamaged condition with the original tags, packaging and a copy of the invoice indicating the size desired. Please include your email address and phone number.

Mail the item with the packaging to the address below. Return shipping costs are non-refundable.

The SteepGear quality team will inspect the product and if it can be resold, we will send out another product of the requested size with regular ground shipping at no additional charge to you. However, if a refund is requested, we will refund the original purchase price less any discounts and original shipping cost.

Manufacturing Defects

On the rare occasion that a manufacturing defect is present, send the product back to us and if verified to be defective, we will offer an exchange or refund. With verified defects, we reimburse your return shipping cost and, if applicable, we will ship the replacement for free.

Policy Coverage

This exchange policy provides coverage only for the first purchaser or gift recipient of the product for 30 days from the original purchase date.

Customer Service

Phone: 214-632-4938
Hours: Monday–Friday, 9am to 4pm CST

Mailing Address